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Building Customer Experiences that Drive the Business

eBay CMO Richelle Parham talks about how eBay builds customer experiences that drive the business.

eBay, Inc. video

Building Customer Experiences that Drive the Business

eBay, Inc. video

CEO John Donahoe Introduces Social Innovation at eBay Inc.

eBay, Inc. video

President & CEO of eBay, John Donahoe, describes the future of e-commerce


John Donahoe, President and Chief Executive Officer
John has been President and CEO of eBay Inc. since March 31, 2008. Under John's leadership, the company has become a global commerce platform and payments leader, with revenue in 2012 of $14.1 billion. Across its eBay, PayPal and GSI Commerce platforms, the company enabled $175 billion of commerce in 2012, which represents about 18 percent of e-commerce worldwide and about 2 percent of global retail. The company also is a mobile commerce leader, with eBay mobile commerce volume of $13 billion in 2012, and PayPal mobile payments volume of $14 billion. The company is focused on enabling commerce as a partner — not a competitor — to sellers of all sizes, from entrepreneurs and small businesses, to global brands and retailers. John joined eBay in March 2005 as President of eBay Marketplaces, responsible for all elements of eBay's global ecommerce businesses. In this role, he focused on expanding eBay's core business, which accounts for the majority of the company's revenues. John also oversaw a number of strategic acquisitions, including, StubHub and classifieds sites, such as Gumtree. During his three-year tenure as President of Marketplaces, revenues and profits for the division doubled. Prior to eBay, John spent more than 20 years at Bain & Company, a worldwide consulting firm based in Boston. Starting as an Associate Consultant, John rose to become the firm's president and CEO in 1999, overseeing Bain's 30 offices and 3,000 employees. John received a Bachelor of Arts in Economics from Dartmouth College and an MBA from the Stanford Graduate School of Business. Additionally, John serves on the Board of Directors for eBay Inc. and Intel Corp.
Mark Carges, Chief Technology Officer and Senior Vice President, Global Produ
A Favorite eBay Inc. Experience:
I sold a heavy oak dresser from the early 1900s on eBay using the local-pickup option — my first time trying this. I wasn't disappointed, selling it to a local, first-time eBay buyer who paid with PayPal. Close Bio
Mark joined the eBay Inc. leadership team in September 2008, overseeing eBay Inc.’s platform strategy, as well as having overall responsibility for technology, software development and site operations for
Prior to joining eBay Inc., Mark was executive vice president, products and general manager, for the Business Interaction Division at BEA Systems, a provider of enterprise application infrastructure software which was acquired by Oracle in April 2008. During more than a decade at BEA, Mark held a variety of senior technology leadership roles, including Chief Technology Officer.
Mark began his career at Bell Labs as one of the original architects of Tuxedo, software for constructing highly scalable transaction processing applications. Prior to BEA, he designed and developed early versions of Tuxedo at Bell Labs, Unix System Labs and Novell.
Mark holds a BA in Computer Science from the University of California at Berkeley and an MS degree in Computer Science from New York University. He currently serves on the board of directors of Rally Software.
Bob Swan, Chief Financial Officer
A Favorite eBay Inc. Experience:
Last year, I invested in five entrepreneurs through MicroPlace ... and the positive quarterly returns got deposited directly into my PayPal account. Close Bio
Bob is responsible for all aspects of eBay Inc.'s finance function including controllership, financial planning and analysis, tax, treasury, audit, mergers and acquisitions, and investor relations.
Prior to joining eBay in March 2006, Bob was CFO and executive vice president at Electronic Data Systems Corporation (EDS). With financial responsibility for a global organization with revenues of more than $20 billion and 117,000 employees, he oversaw the controllership, treasury, tax, investor relations, audit, planning, mergers and acquisitions, supply chain management and corporate administrative functions for EDS.
Prior to EDS, Bob served as CFO and executive vice president at TRW, Inc., and also held executive-level positions at Webvan Group, Inc., providing him with valuable Silicon Valley experience. He began his career with General Electric (GE) in 1985 and spent 15 years in a variety of positions, including corporate audit staff and CFO at GE Transportation Systems and GE Medical Systems-Europe. He left GE in 1999 as vice president of finance and CFO of GE Lighting.
Bob received a Bachelor of Science in business administration from The State University of New York (SUNY) at Buffalo. He also received a Master of Business Administration from SUNY Binghamton. Bob serves on the Board of Directors of Applied Materials.

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