International Business Machines Corp.

Sector: Computer Integrated Systems Design Region: NY, United States

Exchange/Ticker: Euronext Brussels: IBMC | XETRA: IBM | New York Stock Exchange: IBM | Lima Stock Exchange: IBM

Company Description

International Business Machines Corp. is an information technology company, which provides integrated solutions that leverage information technology and knowledge of business processes. The company operates its business through five segments: Global Technology Services, Global Business Services, Software, Systems & Technology and Global Financing. The Global Technology Services segment primarily provides IT infrastructure and business process services, delivering business value through the company's global scale, standardization and automation. Its capabilities include Strategic Outsourcing Services and Global Process Services. The Strategic Outsourcing services include comprehensive IT outsourcing services, which are dedicated to transforming clients' existing infrastructures. The Global Process Services activity provides a range of offerings from standardized processing platforms and business process outsourcing through transformational offerings that deliver improved business results to clients through the strategic change and/or operation of the client's business processes, applications and infrastructure. The Integrated Technology services include project-based portfolio of services that enable clients to optimize their IT environments. The maintenance activities provide a line of support services from product maintenance through solution support to maintain and improve the availability of clients' IT infrastructures. The GTS Services Delivery activity offers IBM's technology- and process-based services, which include business transformation outsourcing, business process outsourcing and business process services. The Global Business Services segment primarily provides professional and application management services, delivering business value and innovation to clients through solutions which leverage industry and business-process expertise. Its capabilities include Consulting & Systems Integration and Application Management Services. The Consulting & Systems Integration activity offers value to clients through consulting services for strategy and transformation, application innovation services, enterprise applications (sap and oracle) and business analytics, and optimization. The Application Management Services activity provides application development, management, maintenance and support services for packaged software, as well as custom and legacy applications. The Software segment primarily consists of middleware and operating systems software. Middleware software enables clients to integrate systems, processes and applications across a standard software platform. Its capabilities include WebSphere Software, Information Management Software, Tivoli Software, Lotus Software and Rational Software. The WebSphere Software delivers capabilities that enable clients to integrate and manage business processes across their organizations. The Information Management Software solutions include advanced database management, enterprise content management, information integration, data warehousing, business analytics and intelligence, performance management and predictive analytics. The Tivoli Software helps clients manage their technology and business assets by providing visibility, control and automation across their organizations. The Lotus Software enables businesses to connect people and processes for more effective communication and increased productivity through collaboration, messaging and social networking software. The Rational Software supports software development for both IT and embedded system solutions with a suite of application lifecycle management products. The Business Analytics offers Cognos' business intelligence software, which provides comprehensive tools that range from querying to forecasting, as well as SPSS predictive analytics software. The Operating Systems software manages the fundamental processes that enable to run computers. The Systems & Technology segment provides clients with business solutions requiring advanced computing power and storage capabilities. It also provides semiconductor technology, products and packaging solutions to clients and for IBM's own advanced technology needs. Its capabilities include Systems, Storage, Retail Store Solutions and Microelectronics. The Systems business provides a range of general purpose and integrated systems designed and optimized for specific business, public and scientific computing needs. The Storage capability provides data storage products and solutions and address critical client requirements for information retention and archiving, data de-duplication, availability and virtualization, and security and compliance. Its portfolio consists of a broad range of disk and tape storage systems and software, including the ultra-scalable disk storage system XIV. The Retail Store Solutions include point-of-sale retail systems, as well as solutions which connect them to other store systems. The Microelectronics engages in semiconductor design and manufacturing business primarily for use in IBM systems and storage products, as well as delivering semiconductors and related services to external clients. The Global Financing segment facilitates clients' acquisition of IBM systems, software and services. It invests in financing assets, leverages with debt and manages the associated risks with the objective of generating consistently strong returns on equity. Its capabilities include client financing, commercial financing and remanufacturing and remarketing. International Business Machines was founded by Thomas J. Watson Sr. on June 16, 1911 and is headquartered in Armonk, NY.

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Executives

Virginia M. Rometty, CEO

Ginni Rometty is President and Chief Executive Officer of IBM. Ms. Rometty was appointed to these positions effective January 1, 2012. Ms. Rometty began her career with IBM in 1981 in Detroit, Michigan. Since then she has held a series of leadership positions in IBM, most recently as Senior Vice President and Group Executive, IBM Sales, Marketing and Strategy. As IBM’s global sales leader, she was accountable for revenue, profit, and client satisfaction in the 170 global markets in which IBM does business. She was responsible for IBM's worldwide results, which exceeded $99 billion in 2010, and for leading IBM’s global strategy, marketing and communications functions. In this role, she established IBM’s Growth Markets organization, which is expected to contribute as much as 30 percent of IBM revenues by 2015. Prior to this, Ms Rometty served as Senior Vice President, IBM Global Business Services, where she led the successful integration of PricewaterhouseCoopers Consulting. This acquisition was the largest in professional services history, creating a global team of more than 100,000 business consultants and service experts. In this role, Ms. Rometty also led the development of IBM Global Delivery Centers in China and India. In recognition of her leadership, Ms. Rometty was honored with the Carl Sloane Award 2006, given by the Association of Management Consulting Firms. In prior leadership roles, Ms. Rometty served as general manager of IBM Global Services, Americas, as well as general manager of IBM's Global Insurance and Financial Services Sector. Ms. Rometty is a leader in diversity initiatives including IBM’s Women in Technology Council and the Women's Leadership Council, and is one of the senior sponsors of the Women's Executive Council. She is a frequent speaker at industry and business conferences, and has been named to Fortune magazine's “50 Most Powerful Women in Business” for seven consecutive years, including most recently in 2011. Ms. Rometty serves on the Council on Foreign Relations; the Board of Trustees of Northwestern University; and the Board of Overseers and Board of Managers of Memorial Sloan-Kettering Cancer Center. She holds a Bachelor of Science degree with high honors in computer science and electrical engineering from Northwestern University.

Mark Loughridge, SVP and CFO

Mark Loughridge was named Senior Vice President and Chief Financial Officer, Finance and Enterprise Transformation in July 2010. This role includes the SVP and CFO responsibilities he assumed in May 2004 and the leadership of IBM’s continued integration and transformation. He was previously senior vice president and general manager of IBM Global Financing, where he led the world’s largest information technology financing and asset management organization. Before that role, he was vice president and IBM controller; vice president of Finance and Planning for IBM Global Services; vice president of Finance for Sales and Distribution; and vice president of Finance for the IBM Personal Systems Group. Since joining IBM in 1977 as a development engineer, Mr. Loughridge has held various management positions in finance, strategic planning and engineering, including manager of Financial Services for IBM’s lab in Hursley, England. Mr. Loughridge earned a Bachelor of Science in mechanical engineering from Stanford University and a Master of Business Administration with a concentration in finance and operations from the University of Chicago. He also completed studies at École Nationale Supérieure de Mécanique in Nantes, France.

Samuel J. Palmisano, Chairman

Sam Palmisano is chairman of the Board of IBM and chair of IBM’s Executive Committee. Mr. Palmisano began his career with IBM in 1973 in Baltimore, Maryland. Since then, he has taken on a series of leadership positions during his IBM career, including senior vice president and group executive of the Personal Systems Group in 1997, senior vice president and group executive of IBM Global Services in 1998, senior vice president and group executive of Enterprise Systems in 1999, president and chief operating officer in 2000, chief executive officer in 2002 and chairman of the Board in 2003. He was president and chief executive officer through 2011. Mr. Palmisano is a graduate of The Johns Hopkins University. In recognition of his leadership role as co-chair of the Council on Competitiveness’ National Innovation Initiative, as well as his many business accomplishments, Mr. Palmisano was awarded an Honorary Degree of Doctor of Humane Letters from Johns Hopkins University in 2012 and from Rensselaer Polytechnic Institute in 2005. In 2006, he was awarded an Honorary Fellowship from the London Business School. Mr. Palmisano has received a number of business awards including the Atlantic Council’s Distinguished Business Leadership Award in 2009 and the inaugural Deming Cup, presented in 2010 by the W. Edwards Deming Center for Quality, Productivity and Competitiveness at Columbia Business School. He is also an elected member of the American Academy of Arts and Sciences.

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• Fourth Quarter 2012 Earnings Call

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